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ICS Insight

Tough Sales? Try these checklists and thank me later

If more than 60% of your marketing activities do not reach your target audience: Ask the following questions   Who is my target audience? Define your product users. You can […]

October 20, 2016

We Are All “Outsourcers”

What is Outsourcing? The term “Outsourcing” is among the most despised words in Nigeria; maybe third to NEPA and Police. It is not an easy feat trying to defend the […]

June 14, 2016

This Employee Was Caught Sleeping while on Duty. What his Boss did next will Surprise You.

  Virgin Group’s Founder; Richard Branson recently Caught an Employee Sleeping on the Job.  Do you know Richard Branson? Does the name ring a bell? Just so you know… He […]

June 9, 2016

Announcing The State of Outsourcing in Nigeria- Survey Results and Analysis

Outsourcing, which is described as the delegation of one or more non-core business processes to an outsourcing provider who then owns, manages and administers the selected processes based on defined […]

May 26, 2016

Why and How to Drive an Effective Outsourcing Engagement

One of the proven drivers of innovative solutions that have helped to drive business value is human capacity. However, this is not sufficient enough to challenge existing systems or solutions […]

April 21, 2016

Nigeria generates over $100bn annually from outsourcing

Mr. Peter Akindeju is the head of corporate services, Integrated Corporate Services Limited. He is also the chairman of the organising committee for the upcoming 2015 outsourcing expo. In […]

June 16, 2015

Outsourcing in Nigeria- Where Next for Engagement?

Nigeria is at the precipice of a historic new dawn. With the successful conclusion of the 2015 general elections, Nigeria has a unique opportunity to achieve her full potential and […]

June 1, 2015

5 Essential Characteristics Every Customer Care Must Have

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a […]

March 17, 2015

Common Fraud Risk Factors You Should Actually Worry About

Do you know that over $60b was lost due to e-fraud in Nigeria banks alone in 2014? Fraud is a type of criminal activity, defined as ‘abuse of position, or […]

March 10, 2015

Inhouse vs Outsourced- Which Is Better For Your Business

Outsourcing is a global practice that is currently gaining wide acceptance among lot of businesses. But the decision to either outsource a service or not can leave most people confused. […]

February 24, 2015