Satisfying customers indeed
E-mail response management
Our Email response management system allows your business efficiently and effectively spread information about new/existing products and services, both to existing customers and potential ones.
We can help uo integrate a live chat support to your help desk software in order to provide real time answers to your online customers.
This service helps build your customers’ confidence during their shopping experience and increases your conversion rates.
Interactive Voice Response (IVR) technology
Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team.
ICS Limited IVR service is simple and effective and will significantly reduce cost and increase efficiency within your company.
Our system has the ability to support multi-lingual communication with customers with good integration with third-party applications such as Business Process Management (BPM) software