Call Center Outsourcing

Satisfying customers indeed

At ICS Limited, we believe that all businesses can succeed if given the right mix of capabilities. These include the people, the process, the technology, the culture and most importantly, the strategy.

Our Call Center Business Process Outsourcing provides cost effective and reliable solutions which invariably impact your business bottom line. We run an efficient inbound and outbound call center, adequate and appropriate technology with a good command of English, Yoruba, Hausa and Igbo Languages.

E-mail response management

Our Email response management system allows your business  efficiently and effectively spread information about new/existing products and services, both to existing customers and potential ones.

Web chat

We can help uo integrate a live chat support to your help desk software in order to provide real time answers to your online customers.

This service helps build your customers’ confidence during their shopping experience and increases your conversion rates.

Interactive Voice Response (IVR) technology

Interactive Voice Response (IVR) is a telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team.

ICS Limited IVR service is simple and effective and will significantly reduce cost and increase efficiency within your company.

Multi-Lingual Communication

Our system has the ability to support multi-lingual communication with customers with good integration with third-party applications such as Business Process Management (BPM) software

BENEFITS

Clear and effective communication,
Quality Customer Service

Do you want to reduce cost & waste; increase speed,efficiency and profit margin?