BPO Certifications
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Associates/Entry Level
Available across 50+ countries, the BCI certifications – CCIP®, CBSA®, CFPA® and CTSA® for entry-level professionals are the world’s most powerful international qualifications for career starters not only in the BPO space, but also in other industries like hospitality, travel, banking, telecom and retailing.
Specialists/Agents
The CCIS®, CBSS®, CFPS® and CTSS® cover the most important and popular career areas like Customer Interaction, Back-office Services, Accounting Services and Technical Support and expand career-growth opportunities for individuals who are 1-2 years old in their jobs.
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Team-Leaders
The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS® – the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups.
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Master Trainers
The CBMT® is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT® certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other back-office services through well-defined processes.
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Managers
The 4 BCI certifications – CBOM®, CBPM®, CBTM® and CBQM® – are the world’s only, and the most premier qualifications available for professionals handling managerial responsibilities in operations, HR, quality and training functions in the BPO industry and also in other similar industries where skilled teams deliver services for clients/customers in documentation, data, information, interact with customers and deliver other back-office services through well-defined processes.
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